PigmentCRM
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Compliance

Terms of Use

These terms (the “Terms”) govern your use of the PigmentCRM application and the pigmentcrm.com website (together, the “Service”) operated by Wenlar LLC (“PigmentCRM”, “we”, “us”). By creating an account or using the Service you agree to these Terms. Last updated 2026-05-01.

1. The service

PigmentCRM is a cloud platform for tattoo and piercing studios: client management, appointment scheduling, deposits and payments, waivers, commission tracking, and third-party integrations. Features available to a particular subscriber depend on the plan they purchase.

2. Accounts

  • You must provide accurate, current information when registering.
  • You are responsible for keeping credentials confidential and for activity under your account.
  • You must be authorised to act on behalf of the studio you register, and at least 18 years old.
  • One human per account. Don’t share logins; create staff accounts instead.

3. Your data and ours

You retain all rights in the data you put into the Service (your client records, photos, financial entries, etc.). You grant us a limited licence to host, copy, transmit and display that data only as needed to provide the Service. We process personal data on your behalf as a processor under the Data Processing Agreement.

4. Acceptable use

You agree not to:

  • Use the Service to break the law or violate someone else’s rights.
  • Probe, scan, or test the vulnerability of the Service without our written permission. Coordinated security disclosure to [email protected] is welcome.
  • Bypass authentication, rate limits or tenant isolation.
  • Upload malware, illegal content, or content you don’t have rights to.
  • Resell, sublicense or operate the Service as a service for others without our agreement.
  • Send unsolicited bulk SMS or email through the Service. You are responsible for compliance with TCPA, CAN-SPAM, PECR and equivalent local laws.

5. Third-party integrations

The Service can integrate with services we don’t control (Google Calendar, Google Drive, Twilio, Square, Clover, AWS SES). Your use of those integrations is also subject to their terms. We’re not responsible for their availability, performance or pricing. See /sub-processors for the list of providers we use to operate the platform.

6. Subscriptions, fees and refunds

  • Paid plans are billed monthly or annually as selected at sign-up. Prices, currency and billing cycle are shown at the point of purchase.
  • Fees are due in advance. Failed payments may suspend access until resolved.
  • Trial periods are non-renewing and may be ended or modified at any time.
  • You may cancel any time. We don’t pro-rate refunds for partial periods unless required by law.
  • We may change pricing for renewal periods on at least 30 days’ notice. Changes do not affect a paid period already in progress.

7. Suspension and termination

  • You may terminate at any time from the application or by writing to us.
  • We may suspend or terminate access if you breach these Terms, present a security risk, or fail to pay.
  • On termination you may export your data for 30 days. After that we delete or anonymise it as set out in the retention policy, save where law requires longer retention.

8. Service level and availability

We aim for high availability and use industry-standard practices to operate the Service, but we do not guarantee uninterrupted operation. Specific uptime commitments, where offered, are stated in the order form for the relevant plan. Status updates are published on our status page and notified by email for material incidents.

9. Privacy and security

We process personal data as described in the privacy policy and the DPA. Our breach response commitments are at /breach-notification; retention periods are at /retention.

9.1 California (CCPA / CPRA) — service-provider terms

For personal information that we process on your behalf when you provide service to California residents, you are the “business” and Wenlar LLC is your “service provider” under the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act (collectively, “CCPA”). We commit, for as long as we process such personal information:

  • To process it only for the limited and specified business purpose of providing the Service to you, as set out in these Terms and the DPA — and for no other “commercial purpose”.
  • Not to sell or share personal information (including for cross-context behavioural advertising), and to make this commitment in writing here and in the DPA.
  • Not to retain, use or disclose personal information outside the direct business relationship between you and us, except as the CCPA expressly permits.
  • Not to combine personal information we receive from or on behalf of you with personal information we receive from another business or that we collect from our own consumer interaction, except where the CCPA permits a service provider to do so.
  • To notify you within 5 business days if we determine that we can no longer meet our CCPA service-provider obligations, and to take reasonable and appropriate steps on your written instruction to stop and remediate any unauthorised use.
  • To allow you to take reasonable and appropriate steps to ensure that we use the personal information consistent with your CCPA obligations.
  • To return or delete personal information at your direction or on termination of these Terms, except where retention is required by law (see /retention).

You agree, in turn, that you will (a) provide a CCPA-compliant privacy notice to your California clients, (b) respond to verifiable consumer requests they submit to you, and (c) only send us personal information that you have a lawful basis to share. We will assist you with consumer requests through the per-customer export and anonymise controls in the application; if you need additional assistance, write to [email protected].

California residents may also exercise their CCPA rights with us directly for any personal information we hold as a controller — see the California section of the privacy policy.

9.2 SMS notifications (US — A2P 10DLC)

Studios using PigmentCRM send transactional SMS to their own clients through our registered Twilio Application-to-Person (A2P) 10DLC sender. Phone numbers are collected directly from the client at the point of booking, waiver signing or in-studio check-in; consent to receive these messages is given on the same form, adjacent to the phone-number field. We do not buy, rent, or otherwise acquire phone numbers from third parties, and we do not share collected numbers with third parties or affiliates for their own marketing.

Program name: PigmentCRM Transactional Notifications.
Brand: Wenlar LLC (operator of pigmentcrm.com).
Message types: appointment confirmations, session reminders, completion notices, payment receipts, refund confirmations and cancellation-consent links. No marketing or promotional content.
Message frequency: recurring; typically 0–5 messages per scheduled appointment, depending on what the studio configures.
Message and data rates: standard message and data rates may apply per your mobile carrier’s plan.
Help: reply HELP to any message for support information, or contact the studio that booked your appointment. You may also write to [email protected].
Opt-out: reply STOP to any message at any time to unsubscribe from all further SMS for that program. Twilio handles STOP, UNSUBSCRIBE, QUIT, CANCEL and END automatically; you will receive a single confirmation message and no further texts.

Consent to receive SMS is never a condition of receiving a tattoo, piercing or any other service. Opting out does not affect the ability to book or complete an appointment; confirmation and reminder information remain available by email or in person.

10. Intellectual property

The Service, including its software, design and content (excluding your data), is owned by us or our licensors and protected by intellectual property laws. We grant you a non-exclusive, non-transferable right to use the Service for the duration of your subscription. You won’t copy, modify, reverse-engineer or create derivative works of the Service except as expressly allowed by law.

11. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. You are responsible for the content you put into the Service and the way you use it in your operations.

12. Limitation of liability

To the fullest extent permitted by law, our aggregate liability arising out of or relating to the Service in any 12-month period is limited to the fees you paid for the Service during that period. We are not liable for indirect, incidental, consequential, exemplary or punitive damages, lost profits, lost data, or business interruption. This clause does not limit liability that cannot be limited under applicable law (e.g. for gross negligence, wilful misconduct, fraud, or death/personal injury caused by us).

13. Indemnity

You agree to indemnify and hold us harmless from any claim arising out of (a) your use of the Service in breach of these Terms, (b) content you put into the Service, or (c) your interactions with your own clients and staff.

14. Changes to these terms

We may update these Terms from time to time. Material changes are announced to account owners by email at least 30 days before they take effect. Continued use of the Service after the effective date is acceptance of the new Terms.

15. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-laws principles. The state and federal courts located in Sheridan County, Wyoming will have exclusive jurisdiction over any dispute, except that either party may seek injunctive relief in any court of competent jurisdiction. Where local consumer law gives you the right to bring proceedings in your country of residence, nothing in this clause limits that right.

16. Contact

Wenlar LLC
30 N Gould St, STE R
Sheridan, WY 82801, United States
General: [email protected]
Privacy: [email protected]
Security: [email protected]

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